FAQs

Pixie Pop Up FAQ’s:

 

Do you ship to freight forwarding addresses?

Pixie Pop Up does not ship to International or domestic freight forwarders.

 

What if my package is lost or stolen?

Please contact us in the event that a package was lost or stolen. While we cannot be held responsible for a package that was lost or stolen that was delivered by UPS or USPS, we will do what we can to help you file a claim.

 

How do I change my order?

Orders will typically begin processing as soon as they have been submitted. It is advised to please review all information (ship address, billing information, order quantities, etc) prior to completing your purchase. If you have an issue please reach out to us at customerservice@pixiepopup.com and we will do what we can to help.

 

What do I do if I am missing an item from my order? 

Please email us at customerservice@pixiepopup.com

 

What do I do if the item I ordered arrives damaged?

Please email us at customerservice@pixiepopup.com 

 

Do you ship to PO boxes?

Sorry no, we are not able to ship to PO boxes.

 

Do you sell or ship internationally?

We are able to ship to Canada only, however we cannot offer free shipping and we are not responsible for custom/duty charges.  

 

Do you offer exchanges?

Due to the limited quantities of our items it is difficult to offer exchanges. Please reach out to us at customerservice@pixiepopup.com for any questions you may have.

 

How do I track my package?

Once your order ships, you will receive a shipping confirmation e-mail with your tracking information to the email you registered with. If you don’t receive an email or are having troubles locating the tracking information please contact us.

 

How soon will my order ship?

Due to store closing shipping times are longer than normal. Please be patient with us while we work to get everything shipped out.  

 

When will my preorder ship?

Estimated ship dates are located in each item description. We will ship pre-order items together by the month they are expected to arrive, for example if you ordered 2 items from January pre-orders and 2 items from February pre-orders expect all of the January items to ship together and a separate shipment for the February items. Please reference our pre-order status page for the most recent updates: https://www.pixiepopup.com/pages/loungefly-pre-order-status-page-9-25

 

Do you accept Sezzle?

Yes we do! :)

 

What shipping carriers do you use?

We ship out packages via UPS and USPS.

 

Where are you located?

We are located in Molalla, Oregon.